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Título : Organizational performance in university libraries: a comparative study between Mexico and Spain
Autor : Encinas Grijalva, María del Socorro
Otros Autores: Caudillo Ruiz, Dora Yessica
Martínez-Rocha, Rubén F.
Autor: Marcos Recio, Juan Carlos
Palabras clave : University libraries;Organizational information;Information culture;Organizational performance
Sede: Campus Tijuana
Fecha de publicación : may-2019
Resumen : Abstract: Nowadays, university students hope to be able to find and access information from anywhere. In university libraries this poses challenges, which have an impact on its structure, both physical and conceptual. As we move into digital age, libraries are not only modernizing in their physical aspect, but they are also taking advantage of new technologies. But there is still much to be done, therefore, libraries have to rethink their processes based on an analysis of their organizational performance. Traditional and digital libraries continue to be basis of research processes and are a reference in recovery of necessary and timely information according to needs of users. Access and use of digital tools, Big Data, artificial intelligence and Internet of things are part of our everyday reality, so it becomes necessary for libraries to remain at the forefront in order to respond to the needs of a new social context. Web 2.0 and use of state-of-the-art technologies offer libraries a new opportunities to attract users and therefore integration of mobile applications is one of the best practices that can be adopted. The organizational performance of a library has a relevant role that directly impacts the user, and this can be identified from the measurement of organization informational flow, from performance indicators of library staff and the level of satisfaction of users, results that will allow to identify an organizational performance libraries level. This research work consists of an organizational performance of a comparative analysis in Mexican and Spanish university libraries. Study was carried out in CETYS University Library in Mexico and Complutense University of Madrid Library, Spain. The method used for data collection was by means of a questionnaire which was applied to libraries staff, as well as to students of both institutions, with to objective to measuring the performance of librarians in relation to service that is expected of them for facilitate access to information. Data was analyzed from a qualitative perspective and results were obtained in which it was identified that internal and external factors affected organizational behavior of both libraries. In a case like this, it was identified that internal factors are directly related to attitudes, behaviors and traditions, elements that make up the Information Culture, knowing that it recognizes value and usefulness of information to achieve operational and strategic success, where Information is basis of decision making itself that causes effective information systems
metadata.dc.description.url: http://qqml.org/event/qqml2019/
URI : https://repositorio.cetys.mx/handle/60000/799
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